Terms of Service

These Terms are an agreement between you and Glidey, an Australian-operated service based in Victoria, Australia (“Glidey”, “we”, “us”). They apply to the Glidey website, editor, browser extension, and related services. By creating an account or using the service, you agree to them. Our Privacy Policy explains how personal information is handled.

If you use Glidey for an organisation, you confirm that you have authority to accept these Terms for it. If you do not agree, do not create an account or use the service.

You must be at least 18 to create an account or use Glidey. The person creating an account must provide accurate information and keep account credentials secure. Accounts are for one person unless Glidey expressly provides a team account.

Tell us promptly at info@glidey.app if you believe your account or a share link has been compromised. You are responsible for activity you authorise and for configuring access to documents you share.

Glidey is in beta. Features, limits, models, interfaces, and integrations may change; bugs and interruptions are possible; and some features may be withdrawn. We do not promise a service-level target during beta. Use the export tools and keep separate copies of material you cannot afford to lose.

We may add, remove, or change a feature where reasonably necessary for security, reliability, law, third-party availability, or product development. If a change removes a core paid feature, we will give reasonable notice where practicable and provide any remedy required by applicable consumer law.

As between you and Glidey, you retain ownership of content you submit. You give Glidey a worldwide, non-exclusive, royalty-free licence to host, copy, transform, transmit, display, index, and otherwise process that content only as needed to provide, secure, support, and improve the operation of the service for you. This includes creating document versions and embeddings and sending relevant material to service providers as described in the Privacy Policy.

The licence ends when the content is deleted from active systems, except for limited backup, legal, fraud-prevention, and dispute records. Glidey does not use your content to train its own AI models. You confirm you have the rights and permissions needed to submit content and share it with collaborators.

Anyone who obtains an active share link may be able to view or edit the linked document, depending on the permission you chose. Treat edit links like credentials. You can revoke a link or collaborator permission, but copies another person already exported or lawfully received cannot be recalled. Do not use sharing to disclose another person's confidential or personal information without authority.

AI output is probabilistic and may be incorrect, incomplete, biased, outdated, or similar to output supplied to other users. Review output before using or publishing it. Glidey is not a substitute for professional legal, medical, financial, safety, or other expert advice.

You are responsible for your prompts, the context you send, and how you use output. To the extent allowed by law, Glidey assigns to you any rights it may have in output generated for you, but cannot promise that output is unique, non-infringing, or legally protectable.

You must not use Glidey to:

• Break the law, violate another person’s privacy or intellectual-property rights, or breach a duty of confidentiality.
• Exploit, sexualise, or endanger a child; credibly threaten violence; facilitate serious harm; or unlawfully harass a person.
• Upload malware, phish, spam, scrape at unreasonable volume, interfere with the service, or evade technical and usage limits.
• Access or test another account, document, system, or credential without clear authorisation.
• Reverse engineer the service except where law expressly permits it, resell access without our agreement, or use automated access to build a competing model or service.
• Misrepresent AI output as human-created where disclosure is required, or use it for a decision that produces legal or similarly significant effects without appropriate human review and a lawful basis.

Good-faith security research must avoid accessing other users' data and should be reported privately. We may apply proportionate limits needed to protect users and infrastructure.

Current prices, included usage, billing interval, currency, and the total payable are shown before purchase. Consumer prices include applicable indirect tax where the law requires it; Glidey, not the customer, is responsible for remitting taxes it is required to collect. Paid subscriptions are charged in advance through Stripe and renew automatically for the chosen interval until cancelled. You authorise the recurring charge shown at checkout. Cancel through billing settings before renewal; paid access ordinarily continues until the end of the current period.

Your first paid subscription charge has a 14-day money-back guarantee, including if you used Glidey during that period. For an automatic renewal, we also provide a full refund if you ask within 7 days after the charge and have not materially used paid features since renewal. Refunds go to the original payment method, normally within 10 business days after approval. Details and the request method are in our Refund Policy.

We may change a subscription price on at least 30 days' notice, effective from a later renewal. You may cancel before the new price applies. These voluntary refund promises do not replace any longer cooling-off right, consumer guarantee, charge remedy, or other right that cannot lawfully be excluded, including under the Australian Consumer Law and applicable EEA/UK law.

Failed or disputed payments may result in loss of paid features after reasonable notice. Usage limits are measured as described in the plan; attempting to evade them is a breach.

Glidey and its software, design, branding, and documentation are owned by Glidey or its licensors. Subject to these Terms, we grant you a personal, limited, revocable, non-transferable right to use the service for its intended purpose. Feedback may be used without restriction or payment, but we will not identify you publicly without permission.

You may cancel a subscription or delete your account at any time. We may restrict or suspend access immediately where reasonably necessary to stop a security incident, unlawful conduct, harm to another person, payment fraud, or material service abuse. For another material breach, we will ordinarily explain the issue and allow 14 days to fix it before termination where the breach can be fixed and delay is safe and lawful.

We may discontinue Glidey on at least 30 days' notice where reasonably practicable, with time to export content and any refund required by law. On termination, your right to use the service ends. Content and account data are handled under the Privacy Policy. Provisions intended by their nature to survive—including payment obligations, ownership, disclaimers, and liability limits—continue to apply.

To the extent permitted by law, Glidey is provided “as is” and “as available”. We do not promise uninterrupted operation, error-free AI output, permanent availability of any integration, or that the service will meet every particular purpose.

Nothing in these Terms excludes, restricts, or modifies a guarantee, right, or remedy that cannot lawfully be excluded, including rights under the Australian Consumer Law. Where a non-excludable guarantee applies and the law permits us to limit the remedy, our liability is limited to supplying the service again or paying the reasonable cost of having it supplied again.

To the extent permitted by law, neither party is liable for indirect, incidental, special, exemplary, or consequential loss, or for lost profits, revenue, goodwill, or data, where that loss was not reasonably foreseeable. Glidey's aggregate liability arising from the service is limited to the greater of AUD 100 and the fees you paid Glidey in the 12 months before the event giving rise to the claim.

These limits do not apply to fraud or wilful misconduct, death or personal injury caused by negligence, a breach of liability that cannot be limited by law, or your obligation to pay valid subscription fees. Liability is reduced to the extent your act or omission contributed to the loss.

We will give at least 30 days' advance notice by email or in the app for a material change, unless an urgent security, legal, or abuse-prevention change reasonably requires less notice. The notice will state when the change takes effect. If you do not accept a material change, you may stop using Glidey and cancel before it takes effect. Changes do not retroactively remove rights or remedies already accrued.

These Terms are governed by the laws of Victoria, Australia. Courts with jurisdiction in Victoria may hear disputes. If you are a consumer, this does not take away mandatory rights or your ability to bring a claim in another forum available under the law where you live. Before filing a claim, please contact us so both sides can try to resolve it informally.

If part of these Terms is unenforceable, the remainder continues. A delay in enforcing a right is not a waiver. You may not transfer these Terms without our consent; we may transfer them as part of a genuine merger, financing, reorganisation, or sale, subject to applicable law. These Terms and documents they incorporate are the entire agreement about the service.

Questions: info@glidey.app.