Refund Policy

• First paid charge: Ask within 14 calendar days after your first subscription payment for a full refund. You may use Glidey during this period.
• Automatic renewal: Ask within 7 calendar days after a renewal charge for a full refund if you have not materially used paid features since that renewal.

The first-charge guarantee is available once per customer. We may refuse a repeated or fraudulent claim intended to obtain continuing paid access without payment. That restriction does not affect a remedy required by law.

Email info@glidey.app from the address on your Glidey account. Include the account email, charge date, and whether the charge was an initial purchase or renewal. Never send a full card number or security code.

Approved refunds are sent through Stripe to the original payment method, normally within 10 business days. Your bank may take additional time to display the credit. Refunding a subscription may return the account to the Free plan immediately. Cancelling future renewal is separate: use Billing settings to cancel the subscription.

The time limits above apply to Glidey's voluntary change-of-mind promise. They do not limit rights or remedies for a faulty, misdescribed, unavailable, or otherwise non-compliant service. Australian consumer guarantees cannot be excluded. EEA, UK, and other consumers keep any applicable cooling-off, conformity, refund, repair, repeat-performance, price-reduction, or cancellation rights provided by local law.

If a mandatory right gives you a better outcome than this policy, that right applies. See the Terms of Service for subscription terms.